Support & Maintenance
Support and Maintenance means the maintenance and support Services provided by Supplier after the Warranty Period with respect to Material that are provided under a separate Subordinate Support and Maintenance Agreement.
IT maintenance services include preventive activities such as regular backups, patch management, and security scans. On the other hand, an IT support service focuses on providing help when things go wrong. For instance, you can contact the IT support team with product inquiries.
Neglecting IT support and maintenance can lead to several risks, including: Security Breaches: Outdated software and hardware can leave systems vulnerable to cyber-attacks and data breaches. System Downtime: Neglected systems are more likely to fail, leading to costly downtime and lost productivity.
The primary role of maintenance and support providers is to ensure IT systems’ availability, reliability, and performance. The professionals monitor computer systems and organizations’ networks and take corrective action when problems arise.
